Due to higher than average order volume, we are 5-6 weeks out on production
FREQUENTLY ASKED QUESTIONS
SHIPPING AND RETURNS
Most of our products ship FedEx ground. We offer free shipping on most items and are only applicable to addresses located within the lower 48 states. If you live outside the lower 48, please contact us to place an order and we can get you a quote on shipping.
We start production on your item within 1-3 business days. During the Holidays production time may vary due to high order volume. Please contact us for furniture freight pricing.
CANCELLATION, RETURNS, REFUNDS
We want you to be completely satisfied with your concealment furniture purchase, If you have any issues with your product, please contact us at
Cancellations
We offer a 24-hour cancellation window, please contact us within the first 24 hours if you need to cancel your order. After 24 hours cancellations will no longer be available since production of your order has likely already started. We do not accept cancellation or returns on personalized items
Returns
If your item is defective or damaged upon delivery, please contact us immediately. We will exchange with the same or equivalent product. Items will need to be returned in the original packaging with all included accessories.
Refunds
Please contact us for refunds within 24 hours. We strive to deliver exceptional quality with every item purchased and want you to be completely satisfied. Shipping charges will not be refunded and restocking fee will be charged.
Things you should know
If you ordered an item with a magnetic lock, it is shipped unlocked. Your hanging instructions and magnetic key will be inside the shelf or flag. Please practice locking and unlocking your item several times before you close the door or hang it. If you ordered an item with RFID lock the keys are taped to the tissue paper on the front, the fingerprint lock is shipped in demo mode so any fingerprint will open it until programmed, but regardless of the lock all instructions will be inside the item. For the items needing a key card or magnetic key please make sure to remove the key before you lock it. Please be sure to read all the information we send with your purchase. There are videos on our Facebook page on how to open your item or make door adjustments. you can also see a couple of our videos below.
How to cut your Kaizen foam
Step 1: Lay items you are wanting to conceal on foam.
Step 2: Trace out the items using a fine-tipped marker or the tip of the enclosed Exacto knife we include with your order. Make sure to tightly trace your items for a better your finished product.
Step 3: Using the enclosed Exacto knife, cut Kaizen foam to the desired depth of your item you are wanting to store.
Step 4: Peel away layers of foam until the desired depth is reach
LOCKS
Magnetic lock is standard on all our flags you can upgrade to RFID for an additional cost per lock.
The fingerprint lock is visible on the front of the Farmhouse sign concealment items, we are not able to move it to the side top or bottom-We will not accept returns on Farmhouse signs since it has been repeatedly stated where the lock is located. On the half flag it is on the side due to the way it opens.
Magnetic lock is a child safety lock and magnet, not any magnet will work, this is a high powered magnet. It is a polarized magnet so there is a north and south side to the magnet if the magnet does not work on one side flip it over to the other side.
RFID is similar to a hotel key you place the key card it over the lock to open. if the batteries get low it will beep at you letting you know it is time to change them. If you ignore it you will be locked out.
Fingerprint lock scans a picture of your fingerprint to open - it will store up to 20 fingerprints. when Voltage gets low the lock will automatically open and will not lock again until batteries are replace.