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Our current production time is approximately 3 weeks
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The Concealment Co.

THE CONCEALMENT CO.

THE CONCEALMENT CO.THE CONCEALMENT CO.

FREQUENTLY ASKED QUESTIONS

tactical shelf; hidden gun shelf; gun safe shelf; https://theconcealmentco.com/; concealment shelf

SHIPPING AND RETURNS

Most of our products ship FedEx ground,  once your item is shipped we are NOT responsible for lost packages, If you are concerned with your package getting lost please contact us to add signature / delivery conformation at an additional fee!! 

We are NOT responsible for packages once they have been delivered to or left at your address.

Please make sure you are shipping to a secure location.

You are responsible for entering the correct shipping address.

If a package is returned due to an incorrect address you will be responsible for the shipping cost to re-ship it to you.

If you feel you have entered the wrong address please contact us immediately at Theconcealmentco@gmail.com.

We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer.

  •  We offer free shipping on most items and are only applicable to addresses located within the  lower 48 states.  If you live outside the lower 48, please contact us  to place an order and we can get you a quote on shipping. 


We start production on your item within 1-3 business days. During the Holidays production time may vary  due to high order volume.

 We realize it is a long wait but every item is hand made to order by me not machines. Please do not contact us inquiring about your order if it has not exceeded the production time, it only slows me down having to look your order up and see where you are in the line. 

CANCELLATION, RETURNS, REFUNDS

We want you to be completely satisfied  with your concealment furniture purchase,  If you have any issues with your product, please  contact us at 

theconcealmentco@gmail.com


Cancellations  

We offer a 24-hour cancellation window, please contact us  within the first 24 hours if you need to cancel your order. After 24 hours cancellations will no longer be available since production of your order has likely already started.  We do not accept cancellation or returns on personalized items

Returns

If your item is defective or damaged upon delivery, please contact us immediately.  We will  exchange with the same or equivalent product. Items will need to be  returned in the original packaging with all included accessories. 

Refunds 

Please contact us for refunds within 24 hours.  We strive to deliver exceptional quality with every item purchased and want you to be completely satisfied. Shipping charges will not  be refunded and  restocking fee will be charged.  

Things you should know

hidden gun storage flag, concealment flag, hide your gun

If you ordered an item with a magnetic lock, it is shipped unlocked.  Your hanging instructions and magnetic key will be inside the shelf or flag.  Please practice locking and unlocking your item several times before you close the door or hang it.  If you ordered an item with RFID lock the keys are taped to the tissue paper on the front, the fingerprint lock is shipped in demo mode so any fingerprint will open it until programmed, but regardless of the lock all instructions will be inside the item. For the items needing a key card or magnetic key please make sure to remove the key before you lock it. Please be sure to read all the information we send with your purchase. There are videos on our Facebook page on how to open your item or make door adjustments. you can also see a couple of our videos below.


How to cut your Kaizen foam


 Step 1: Lay items you are wanting to conceal on foam.

  Step 2: Trace out the items using a fine-tipped marker or the tip of the enclosed Exacto knife we include with your order.  Make sure to tightly  trace your items for a  better your finished product. 

Step 3: Using the enclosed Exacto knife, cut Kaizen foam to the desired depth of your item you are wanting to store.

 Step 4: Peel away layers of foam until the desired depth is reached

watch video

LOCKS


Magnetic lock is standard on all our flags you can upgrade to RFID for an additional cost per lock.

The fingerprint lock is visible on the front of the Farmhouse sign concealment items, we are not able to move it to the side top or bottom-We will not accept returns on Farmhouse signs since it has been repeatedly stated where the lock is located.  On the half flag it is on the side due to the way it opens. 


Magnetic lock is a child safety lock and magnet, not any magnet will work, this is a high powered magnet. It is a polarized magnet so there is a north and south side to the magnet if the magnet does not work on one side flip it over to the other side.


RFID is similar to a hotel key you place the key card  it over the lock to open. if the batteries get low it will beep at you letting you know it is time to change them. If you ignore it you will be locked out.


Fingerprint lock scans a picture of your fingerprint to open - it will store up to 20 fingerprints. when Voltage gets low the lock will automatically open and will not lock again until batteries are replace.

fingerprint instructions

These fingerprint instructions are for the shelves only, if you have one of our other items with a fingerprint lock, please contact us and we can send them to you.

THE CONCEALMENT CO FINGERPRINT LOCK INSTRUCTIONS (pdf)

Download

RFID bluetooth instructions

Manager card does not open the lock, it is only used for programming additional cards. 

Download instructions to program your Bluetooth  lock.

the concealment co bluetooth instructions (pdf)

Download

Hanging instructions for your hidden gun storage

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HANGING INSTRUCTIONS

Hanging instructions are the same for the hidden gun safe shelf and Concealment Flag.

Each gun concealment furniture order will come with complete hanging instruction and hardware. To hang your concealment flag or hidden gun safe shelf , you will first want to locate the studs in your wall. Remove foam from flag or shelf, attach to wall with enclosed hardware making sure you are hitting the studs, replace foam and you are set.

How to open your concealment flag

**Disclaimer* I no longer use the magnet shown in this video, the one that comes with your order will be a small high powered magnet.

How to open your magnetic concealment shelf

Video

How to open your fingerprint shelf

Video

Family name RFID concealment flag

The Concealment Co.

165 sunnydale dr Rogersville, MO 65742 US

The Concealment Co. is not responsible for any damages resulting from the purchase or use of our products. Firearms are dangerous and must be treated with extreme care. 

The Concealment Co.